News & Updates

True North Custom’s Client-Centric Culture Reflected in Customer Satisfaction Scores

by | Feb 25, 2021 | News & Updates | 0 comments

Our 2020 client survey illustrates the True North Custom commitment to delivering excellence and driving results.

Each year, True North Cus­tom con­ducts a client sat­is­fac­tion sur­vey to deter­mine how well we’re deliv­er­ing on our mis­sion to be a true part­ner to health­care orga­ni­za­tions. We can all agree that 2020 was a tumul­tuous year, but our com­mit­ment to our clients remained constant.

True North Cus­tom received 100% sat­is­fac­tion scores in sev­er­al cat­e­gories, includ­ing over­all sat­is­fac­tion, like­li­hood to refer, con­tent and design qual­i­ty, and cus­tomer ser­vice. Of course, there’s always room for improve­ment, and our core val­ues will con­tin­ue guid­ing our efforts to earn client trust and improve the per­for­mance of the con­tent and cam­paigns we create.

All of us at True North take great pride in cre­at­ing and fos­ter­ing these rela­tion­ships with our clients.

Here are a few com­ments from the sur­vey that demon­strate the qual­i­ty of our work:

“True North is a true part­ner in every sense of the word. We com­mu­ni­cate open­ly and fre­quent­ly; there is no prob­lem we can’t tack­le togeth­er; they are extreme­ly cre­ative and respon­sive; and, they think about our needs proac­tive­ly and responsibly.”

“Good part­ners who treat clients as a rela­tion­ship vs. a ven­dor. They under­stand healthcare.”

“I believe the health­care exper­tise shines through tremendously.”

“Hav­ing worked with TNC for near­ly 12 years now, I have noth­ing but good things to say about the rela­tion­ship. I can count on TNC for a qual­i­ty job every time.”

“I enjoy work­ing with True North because it’s a per­fect client-ven­dor rela­tion­ship. We get plen­ty of say, but the work is exe­cut­ed as we want it done. I don’t have to spend much time refo­cus­ing the team. I know the job will get done, and get done well.”

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