Rose Glenn Shares 7 Guiding Principles for Personal and Professional Growth

by | Nov 2, 2020 | Healthcare Industry Insights | 0 comments

During a recent interview for our Healthcare Insight podcast, Rose Glenn — chief communications and marketing officer at Michigan Medicine and former president of the board of the American Hospital Association’s Society for Healthcare Strategy and Market Development — shares priceless advice gleaned from 30+ years of experience working for large, complex organizations.

A suc­cess­ful career won’t hap­pen by acci­dent. “I had a vision for what I want­ed to do and in my mind had a roadmap on how to get there. I set my sights on want­i­ng to be in a lead­er­ship role at one of the pres­ti­gious health sys­tems and made the pro­gres­sion of my career along the lines that what would help me get here.”

Set goals for growth — and don’t lim­it them to your career. “I always believe that in addi­tion to hav­ing pro­fes­sion­al goals every year, you need per­son­al goals. Make them part of your over­all direc­tion for the year.”

Kind­ness trumps sharp elbows. “As impor­tant as it is to be assertive and to demon­strate strength and agili­ty when it comes to change, it’s also real­ly impor­tant to demon­strate kind­ness. I think a lot of peo­ple think you soar in a career because of sharp elbows and being real­ly hard on peo­ple, and I’ve actu­al­ly found the oppo­site to be true. Being kind is a great way to inspire and retain your team members.”

That doesn’t mean being a door­mat. “Being kind is dif­fer­ent than being pas­sive or not speak­ing up, not speak­ing up and mak­ing a case for some­thing you’re pas­sion­ate about — those are all real­ly impor­tant things to do. The men­tors I learned from showed how to get a point across in a meet­ing with­out being mean or mak­ing enemies.

Men­tor­ing is empow­er­ing for both par­ties. “I feel that I owe it to the peo­ple who helped me, so I real­ly believe in men­tor­ing younger women and men who are in my career field. I am men­tor­ing three young women right now and I real­ly enjoy it, and feel I get a lot out of talk­ing to them and under­stand­ing where they’re com­ing from helps me with my younger team members.”

Did you know the Society for Healthcare Strategy and Market Development (SHSMD) offers a mentoring program? Learn more and sign up here.

Encour­age those around you that their voice mat­ters. “I know a young woman who was told dur­ing a review that she should be more def­er­en­tial in meet­ings. That real­ly con­cerned me because def­er­ence sounds like you’re sup­posed to take a seat back and not speak up—even if you’re knowl­edge­able about the sub­ject or con­tribut­ing to the dis­cus­sion in a mean­ing­ful way. Peo­ple need to be inten­tion­al when they coach young peo­ple and avoid going back to very old-fash­ioned think­ing about defer­ring to the male in the room or the old­er per­son and cul­ti­vate that person’s confidence.”

Train­ing is a team sport. “We try and inte­grate [pro­fes­sion­al devel­op­ment] into our dai­ly prac­tice at Michi­gan Med­i­cine. For exam­ple, we have lunch-and-learns and rotate who brings in experts, so you’re inspir­ing peo­ple to keep up with what’s hap­pen­ing with­in your dis­ci­pline and the indus­try. We also have work­shops and cre­at­ed a team that holds a month­ly series on diver­si­ty, equi­ty and inclu­sion. There’s an abun­dance of great con­tent out there, you don’t have to look far for it. Don’t rely on just your­self or any one per­son for edu­ca­tion and devel­op­ment, you have a whole team of peo­ple and they will be excit­ed by the chal­lenge of help­ing the team grow.”

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